Assuring Our Residents’ Satisfaction
Our outstanding level of resident satisfaction is reflected in the
positive testimonials we receive on a regular basis.
I want to express my appreciation to your staff for the help and attention they gave me during my recent “sojourn” at your facility. Of course my recovery was due to the efforts of your therapy staff. I feel I met all of them including part-timers on weekends. Their attention and discipline probably made me fitter than I’ve been in years.
The usual sentiment is to hope to return but not in this case. As has been said I wouldn’t want to repeat it but I wouldn’t trade the experience for a fortune.
To all the staff of Concord, thank you for relieving any concerns I may have had when they told me I was being transferred from the hospital to a rehab center. Not long after arriving I became aware of very dedicated professionals who made me feel better. I especially want to express thanks to all in rehab.
Everyone was extremely helpful and kind. The entire staff could not be better. Thank you for all your help during my stay at Concord. I will miss everyone but I am so glad to be home. Concord was wonderful.
I just want to let you know that my stay at your establishment was very enjoyable. Thank you for making a long recovery much easier than I expected.
We appreciate all the care you gave to my dear Jack. On my behalf of the family, our heartfelt thanks.
Mrs. D. will soon be leaving. Her recovery is nothing short of a miracle from heaven that a number of special people at you facility have been part of.
We are writing to congratulate you and your terrific staff for the great service provided by Concord. Our 89-year-old father, John, spent approximately six weeks at your facility rehabbing from a variety of conditions. As we wheeled dad into Concord, we of course were worried and concerned about how he would be treated and respond to spending weeks in a rehab facility. Our concerns almost immediately started to ease as we entered your facility. It was sparkling clean and reminded us of a nice hotel rather than a nursing home. We met the staff that would be responsible for dad’s care. They all introduced themselves with a big smile and they each echoed what seemed to be Concord’s motto: “If you need anything just ask!” Over the next six weeks, we witnessed first hand that “just ask” was all we had to do.
The conscientious nurses were very anxious to ensure dad’s physical wellbeing. The efficient aides tried their hardest to make sure dad was always comfortable. The knowledgeable rehabilitation staff got dad back on his feet again” The social worker was always willing to answer our endless questions. We can say, without reserve, that everyone involved in any aspect of dad’s care was a talented, caring professional. Even the recreation workers were always striving to find activities to interest the large variety of patients and the kitchen staff tried very hard to please our “fussy eater.” The facilities at Concord were top notch. However, what really made Concord stand out was the quality and genuinely caring attitude of each and every employee.