I live in the UK and my elderly aunt who lives in the USA required nursing care and rehabilitation. We were advised by friends of how great the care is at Concord I must admit they have surpassed my expectations. I do not know how I would have managed without the input and care given by Josephine. She is an asset to this care home. She has gone above and beyond in the help and care she has given to me and my aunt. Due to covid I have been unable to travel and Josephine has been my liaison with my aunt. She started as a contact but we see her more as family She shops for her in her own time and nothing I ask of her is too much trouble. I cannot fault the care my aunt gets.